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Our Management Model :
Leadership
- The vision and ability
to lead
Corporate Culture
- Forming the right soil
for talents to forster
Frontline Operations
- Sharpening the tool
through skills training
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Frontline Operations module 1
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Customer Service Enhancement
Three-day Workshop for managers, with optional implementation program:
For non-industrial based companies like trading firms, retailers and restaurants, the competitive edge lies on the customer service e.g. prompt response to requests and complaints, on-time deliveries, customer interface manners and sales techniques.
Our three-day training courses are separately available for both office and shop environment. However, the management systems often requires changes in order to achieve higher customer satisfaction. The corresponding implementation program assists our clients to transform the ideals into reality.
- Setting customer service standards
- Implementing customer service standards
- Measuring customer service standards
- Improving customer service standards
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Frontline Operations module 2
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Training for Front-Line
Supervisors
Three day Training Course for frontline supervisors
Front-line is where the product or service is delivered to the end user, where the customer perceives your company. Yet nine out of ten front-line supervisors understand their duties properly. Most commonly, they spend a large proportion of the time doing the front-line work, ignoring their supervisory role. Or, they are not able to cope with different staff or customer personalities due to lack of inter-personal skills. This three day training course pin-points the common error of front-lines supervisors and show them the correct way to manage. They need and deserve good training because front line is where all the corporate profit is made.
Day 1
- Principles of Front Line Management
- Hiring, Training and Appraising staff
Day 2
- Motivating Staff
- The Art and Science of Leadership
- Communication Techniques
Day 3
- Handling Problematic Staff
- Handling Conflict
- When to Penalize
- Improving Workflow and Service Quality
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Frontline Operations module 3
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Training for the shop salesperson
- Two day Training Course for Retail Outlet Salesperson
Day 1
- Cultivating personal quality
- Business and Service Etiquette
- Sales technique
- After sales service
Day 2
- Principles of conflict management
- Handling complaints, conflicts and
difficult customers - practical case studies and solutions
- Merchandise display and shop environment
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Frontline Operations module 4
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Process Streamlining / Productivity
Enhancement
This is a two phase project:
- Study Phase

- Work flow and volume study to establish
Baseline Performance
- Establish
"Reasonable Expectation" - Quantifying and Standardizing Output
- Matching Baseline Performance against Reasonable
Expectation to identify areas for Productivity Improvement/
Cost Reduction Potential
- Implementation Phase

- Install Scheduling and Control Management
System to improve performance in these identified areas
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Track new performance level to quantify benefits
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If you require more information from us, please send us an e-mail at: Contact us by e-mail
(Your contact information will NOT be used for any other purpose)
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